Order Policies

To request a pickup-time change, contact GOAT before your order starts being prepared. You can follow the current status of your order from your account dashboard.

Once preparation has begun, we may be unable to change the pickup time because ingredients, staffing, and preparation timing have already been committed.

For a late change or missed pickup, 75% of the order value is non-refundable. Any approved refund is limited to the remaining 25%, reflecting preparation costs and reserved capacity.

Refunds are assessed by GOAT in accordance with these policies. To request a refund or report an issue with your order, contact us with your order number as soon as possible and, where practical, before your scheduled pickup or delivery time.

Your order may arrive up to 30 minutes before or after the delivery window you selected because of traffic, weather, route changes, or operational conditions on the day.